SupportPress Knowledgebase/Help Desk WordPress Theme
SupportPress is a help desk theme for WordPress. It provides a WordPress-powered knowledge base for articles and a ticket system for support requests. The idea is that many users will be able to find help in the articles. If they cannot, then they can submit a support request. Staff is able to prioritize tickets and delegate them to other team members. This theme provides a thorough and streamlined way of providing support to your customers.
We'd give this theme six stars because of how far it stretches WordPress.
Multiple Sites: $100 Membership (All Themes): $125 (renew at $20/mo)
Yes, you can keep using your theme after membership ends.
You can change your logo, color scheme and many other settings with the theme options page.
Users can submit support tickets. Staff can assign priorities and delegate. Customers can login to check the status of tickets.
SupportPress was made to work well via mobile devices.
A portable object (.po) file is included for easy translation into other languages without having to edit a bunch of files.
You can place various widgets with SupportPress. WooThemes' Sidebar Manager is also included and can be used to create custom sidebars for different pages.
Shortcodes are little snippets of custom code that you can use in your posts and pages. WooThemes has prepared custom buttons, social sharing tools, info boxes and more for SupportPress.
SupportPress has buttons that help visitors share links to your content with their friends.
SupportPress has a knowledge base section that can be filled with articles so that users can find help without needing to submit a ticket.
SupportPress lets team members post messages that only other team members can view.
You can post an alert that appears at the top of the homepage. This is ideal for site wide maintenance or known issues, for example.
Woo Widgets are included with SupportPress. Add functionality to your site with Adspace, Embed/Video, Flickr, Tabs, Subscribe/Connect, Search, Twitter and Author Info.
Custom Page Templates
Full-width (no sidebar) and sitemap/archive page templates are included.
SupportPress includes a layered Photoshop PSD file.
SupportPress supports the use of custom web fonts for a more unique look.
Users can rate articles with a thumbs up or thumbs down.
SupportPress utilizes WooFramework
, a WordPress theme framework.